Privacy Policy | Truehome

1. Introduction

Truehome ("we", "us", "our") is committed to protecting your privacy and personal data in accordance with the General Data Protection Regulation (GDPR) and the Irish Data Protection Act 2018. This Privacy Policy explains how we collect, use, store, and protect your information when you use our platform.

2. Data Controller

Truehome is the data controller for personal data collected through the Platform. For data protection enquiries, contact us at privacy@truehome.ie.

3. Data We Collect

We collect the following categories of personal data:

Account information: Name, email address, profile photo, and account preferences
Listing data: Property details, images, and descriptions you provide when creating listings
Search activity: Saved searches, favourites, and search criteria
Usage data: Pages visited, features used, IP address, browser type, and device information
Communication data: Messages sent through the Platform and enquiry details
Location data: Saved places and location preferences you provide voluntarily

4. Legal Basis for Processing

We process your data on the following legal bases under GDPR Article 6:

Contract performance: To provide our property listing and search services
Legitimate interest: To improve the Platform, prevent fraud, and ensure security
Consent: For analytics cookies and marketing communications (where applicable)
Legal obligation: To comply with Irish and EU regulations

5. How We Use Your Data

We use your personal data to:

Provide and maintain the Platform
Match you with relevant property listings based on your saved searches
Send transactional emails (listing confirmations, saved search notifications)
Improve our services and user experience
Prevent fraud and maintain Platform security

6. Data Sharing

We do not sell your personal data. We may share data with:

Service providers: Cloud hosting (Google Cloud Platform), email delivery (SendGrid), mapping services (Mapbox)
Other users: Your public listing information is visible to all Platform users
Legal requirements: When required by Irish or EU law, regulation, or legal process

7. Data Retention

We retain your personal data for as long as your account is active. If you delete your account, we will remove your personal data within 30 days. We may retain anonymised, aggregated data for analytics purposes. Listing view statistics are retained in anonymised form.

8. Your Rights Under GDPR

Under the GDPR, you have the following rights:

Right of access: Request a copy of your personal data — use the "Export My Data" button in your profile settings
Right to rectification: Update inaccurate data via your profile settings
Right to erasure: Delete your account and data — use the "Delete My Account" button in your profile settings
Right to restrict processing: Request that we limit how we use your data
Right to data portability: Receive your data in a machine-readable format (JSON)
Right to object: Object to processing based on legitimate interest
Right to withdraw consent: Withdraw consent for analytics at any time via cookie settings

To exercise any of these rights, contact us at privacy@truehome.ie or use the self-service tools in your profile settings.

9. Cookies

We use cookies to provide essential functionality and, with your consent, for analytics. For full details, see our Cookie Policy.

10. International Data Transfers

Your data is stored and processed within the European Economic Area (EEA) on Google Cloud Platform servers located in Europe. Where third-party services process data outside the EEA, appropriate safeguards (Standard Contractual Clauses) are in place.

11. Data Security

We implement appropriate technical and organisational measures to protect your data, including encryption in transit (TLS), secure cloud infrastructure, access controls, and regular security reviews.

12. Children's Privacy

The Platform is not intended for children under 18. We do not knowingly collect personal data from children.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify registered users of material changes via email. The "Last updated" date at the top indicates the most recent revision.

14. Complaints

If you have concerns about how we handle your data, you may lodge a complaint with the Data Protection Commission (DPC), Ireland's supervisory authority.

15. Contact

For privacy-related enquiries, contact us at privacy@truehome.ie.